Support & Services

Information Topics

  • Brochures/Datasheets
  • Manuals
  • Service/Repairs
  • Technical Notes

Welcome to Far South Networks Support.

For the latest, manuals, and other resources, select the relevant information topic.

Manuals

Getting Started Guides

Installation Guides

System Scoping Documents

End User Guides

Administrator Guides

Product Comparison Guides

Type Approval

Legacy Com.X Documentation

Service & Support

Welcome to Far South Networks Service and Support page!

Clock the links below for detailed information on each topic:

 

 

Product End of Life Policy

Software Revision End of Life Status

The table below presents the EOL status for all FSN S/W revision for Com.X and Wanderbox product lines.

S/W revision EOL Notice EOL Date Notes
1.5.x  N/A  N/A Active release
1.4.x 1 Feb 2019 31 Jan 2020 Far South Networks 3rd line support
1.3.x 1 Feb 2016 31 Jan 2017 No. Purchase software assurance for upgrade to 1.5.x

 

EOL Notice

Far South Networks presents a future EOL software notice for a currently supported S/W revision.

Upon that date, the affected S/W revision is placed in maintenance.

While in maintenance, Far South Networks will:

  • Cease all new development (features and functionality) for that S/W release
  • Maintain that S/W revision in the FSN online repositories, such that any latent defects are corrected
  • Support its channel partners products where they have a valid SA

EOL Date

A S/W revision EOL date is set exactly 1 year (365 days) after EOL notice.

When EOL date expires, Far South Networks will:

  • Cease all maintenance of that S/W revision
  • Offer no further software release for that S/W revision
  • Host only the last s/w release for a S/W revision, while it was in maintenance

CPE Hardware End of Life Policy

The EOL status and supported software for all Far South Networks hardware models is presented in the table below.

Hardware Models H/W EOL status S/W support Dates
Wanderbox (“uno” & duo)  Available  1.5  1 Jan 2019
Com.X20  Available  1.5  1 Feb 2019
Com.X10  Available  1.5  1 Feb 2019
Com.X5  EOL  1.4  Now (1.5 pending 2Q19)
Com.X2  EOL  1.4  Now (1.5 pending 2Q19)
Com.X1  EOL  1.3  Now

 

Com.X5 End of Life Policy

Dates for Com.X5 End of Life

  • End of Sale: 1 February 2017 (product is no longer for sale to new customers)
  • End of Life: 31 January 2020 (the product is no longer serviceable under warranty)
  • End of Support: 31 January 2020 (support for the product is discontinued)

Replacement Product

  • Wanderbox replaces X5 Lite (4 channel)
  • Wanderbox duo replaces X5 (8 and 16 channel) as of February 2017

Additional information

Technical Notes

Technical Notes

Case Studies

White Papers

Product Reviews

MAN 3000

Developer Wiki

XCT Technical Blog

The blog spot for all Com.X Certified Techncians (XCT) and technical enthusiasts.

Visit  for regular technical notes, how-to’s, expert knowledge and other information related to the Com.X and Comma iTA product range.

IP Phone auto-provisioning spreadsheet

(Old) Application Notes