Product Highlights
Predictive Dialer delivers efficient customer service to any 3CX PBX call center platform. Create automatic customer calling campaigns, scheduling multiple, parallel outbound voice calls through a 3CX PBX queue and IVR.
Name Part number SKU 3CX s/w Predictive Dialer SL-XF-CFAPD-1.0 FSN-3CX-PD-1.0 V18
Product Brochure
Overview
- Easy setup of customer calling campaigns
- Load a contact list and campaign schedule
- Dialer automatically generates customer calls based on agent availability
- Calls route to a pre-set 3CX PBX queue and IVR
- Available agents provide immediate customer service
- Unsuccessful calls are tagged for retry
- Multiple call retries ensure successful customer contact
- Report generation for evaluation of campaign efficacy
Functional Brief
- A customer calling campaign contains a list of customer contact numbers and the campaign schedule.
- Once loaded and initiated, customer calls are scheduled through the dialer based on agent availability in the select PBX queue.
- When the customer answers a call, the dialer routes the call to the 3CX PBX queue and IVR.
- If the customer contact is programmed in the 3CX PBX directory, the customer details will display on the agent IP handset.
- Any available agent in the queue will then answer the call.
- The dialer will note all unsuccessfully answered calls and schedule multiple retry call events to each failed contact number.
- The number of retries is configurable per campaign.
- Upon completion of the campaign schedule, a report is emailed to the supervisor.