Far South Net

Product Highlights

Predictive Dialer delivers efficient customer service to any 3CX PBX call center platform.

Create automatic customer calling campaigns, scheduling multiple, parallel outbound voice calls through a 3CX PBX queue and IVR.

 

Name	Part number	SKU	3CX s/w
Predictive Dialer	SL-XF-CFAPD-1.0	FSN-3CX-PD-1.0	V18

Product Brochure

Overview

• Easy setup of customer calling campaigns
• Load a contact list and campaign schedule
• Dialer automatically generates customer calls based on agent availability
• Calls route to a pre-set 3CX PBX queue and IVR
• Available agents provide immediate customer service
• Unsuccessful calls are tagged for retry
• Multiple call retries ensure successful customer contact
• Report generation for evaluation of campaign efficacy

Functional Brief

• A customer calling campaign contains a list of customer contact numbers and the campaign schedule.
• Once loaded and initiated, customer calls are scheduled through the dialer based on agent availability in the select PBX queue.
• When the customer answers a call, the dialer routes the call to the 3CX PBX queue and IVR.
• If the customer contact is programmed in the 3CX PBX directory, the customer details will display on the agent IP handset.
• Any available agent in the queue will then answer the call.
• The dialer will note all unsuccessfully answered calls and schedule multiple retry call events to each failed contact number.
• The number of retries is configurable per campaign.
• Upon completion of the campaign schedule, a report is emailed to the supervisor.