Product Highlights
Customers can rate the service they have received from from Call Centre agents
Name Part number SKU 3CX s/w Agent Assessment SL-XF-CFAAA-1.0 FSN-3CX-AA-1.0 V18
Product Brochure
Overview
- 3CX PBX may be setup to provide call centre functionality through the configuration of PBX based queues and IVR services.
- After a service call, the customer may rate the service received from the Call Centre agent.
- A periodic, email based report is provided.
Functional Brief
- After completion of a customer service call, the agent transfers the client to a pre-set service number.
- The client will receive an audio prompt and is requested to rate the service on a scale, for example 0 - poor, 1 - satisfactory, 2 - Excellent.
- The voice prompt and rating scale are configurable upon installation.
- The client may enter the service rating they received by keypad (DTMF) input on their phone terminal.
- After a prescribed period, a spreadsheet based report is emailed to the designated service manager.