Far South Net

Product Highlights

Users roaming off site can initiate a voice call from the office 3CX PBX The call is billed at the offices expense, not the users mobile contract

Name	Part number	SKU	3CX s/w
3CX Call Back	SL-XF-CFACB-1.0	FSN-3CX-CB-1.0	V18

Product Brochure

Overview

• Useful where the business PBX users are off site and do not have smart phones installed with a smart phone mobile application.
• These users can initiate a call back from the business’ 3CX PBX which will connect them to a local business extension or any other PBX destination, e.g. a queue or IVR.
• This call back service is facilitated at the business expense, rather than incurring a call cost against the user's mobile contract.

Functional Brief

• Call Back number: PBX telephone number, configured within the Call Back application. This must be one of PBX’s DID numbers.
• The external party places a call to the configured business “Call Back” number. The call does not ring, but is immediately disconnected by the business 3CX PBX.
• In response, the 3CX PBX makes an internal call to the “call back” number.  The PBX then places a call to the external party and connects the two calls.
• If the “call back” number destination is busy, the call back service will fail and will not be repeated.
• In busy PBX environments, an IVR (plus queue) are recommended services associated with the Call Back number.