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Caller ID Controller

Caller ID Controller

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Take control of your business caller ID!  
Name Part number SKU 3CX s/w
Caller ID Controller SL-XF-CFACI-1.0  FSN-3CX-CI-1.0 V18
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Overview

  • When making an outbound call over a public network (trunk), the Caller ID Controller application enables the business’ 3CX PBX to control the number displayed on the recipient’s handset
  • In Call Centre environments, where the business Caller ID has been blocked or marked as SPAM, the 3CX PBX will automatically rotate through a predefined list of Caller ID numbers.

Functional Brief

3CX Caller ID Controller applies a predefined list (input by the business) of Caller ID numbers to the 3CX PBX trunk line. A user defined time is configured to rotate the predefined Caller ID numbers based on their preference. Concept:
  • Upload a list of CID numbers in csv format.
  • Select the trunk to which the CID list should be applied.
  • Define a time (minutes) to rotate the CID number.  eg. where time entered equals 60, the Caller ID number will change every 60 minutes for all outbound calls over the selected trunk.
  • All PBX extensions calling over this trunk will use the CID defined for the trunk if the extension CID is blank.