Far South Net

Far South Networks’ team of highly experienced engineers offer high caliber support directly to its Distribution and Value Added Reseller (VAR) partners.

In this way, Far South Networks is able to offer support that is agile, has quick turn-around times and is very responsive to the challenges that a solutions provider or dealer may encounter in the field.

Customized support and bespoke solutions are also provided to our partners on a case by case basis.

Technical Support Tiers

Far South Networks has a 3 tier support structure:

Level 1

If you are a business user of Far South Networks equipment, please contact the dealer or reseller who is responsible for installation and maintenance of your premise equipment.  Its is typically the dealers’ responsibility to provide you with 1st line technical support.

Level 2

If you are a dealer of Far South Networks equipment, please contact your VAR partner or Distributor of choice, who generally manages your account in the procurement of Far South Networks equipment.  It is the distributor or XCT certified technician’s responsibility to provide the dealers with 2nd line support.

Level 3

Far South Networks’ team of highly experienced engineers, offer high caliber 3rd line support to its Distribution partners and XCT certified technicians.

XCT Professionals

Find out more about our XCT program here!

XCTT Trainers

For access to technical support from Far South Networks click here.

RMA

Please contact your distributor directly for return instructions.

Warranty:

Far South Networks products are covered with a 1 year limited hardware warranty and a 1 year software maintenance (assurance) plan. Far South Networks undertakes to service defective hardware under RMA via its distribution partners and provides  software and firmware updates in resolution of software issues, provided the product in question is still under warranty. Optional extended hardware warranties are available, however these must be procured at the original date of equipment sale.