Products
Information Topics
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Brochures/Datasheets
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Manuals
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Service/Repairs
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Technical Notes
Welcome to Far South Networks Support.
For the latest, manuals, and other resources, select the relevant information topic.
Brochures/Datasheets
Product Brochures
- Farsouth Wanderbox & Com.X PBX Brochure
- Official 3CX Certification: FarSouth-3CX certificated products-2021-rev2
- Farsouth Wanderbox Actual Private Server (APS) Brochure
- Farsouth Integrated Access Gateway Brochure
Data Sheets
Far South Gateways
- Wanderbox Gateway datasheet
- Wanderbox duo Gateway datasheet
- Com.X10 Gateway-datasheet (rev 3.0)
- Com.X20-Gateway-datasheet (rev 1.2)
Far South 3CX PBX Appliance
- Wanderbox micro 3CX PBX datasheet (rev 1.1)
- Wanderbox “uno” 3CX PBX datasheet
- Wanderbox duo 3CX PBX datasheet
- Com.X10 3CX PBX Datasheet (rev 2.0)
- Com.X 20 3CX PBX Datasheet (rev 1.2)
Intelligent Telephony Adapter (iTA)
Value Added Services Brochures
- Call Recoding brochure: Atmos Compliant Call Recording (from Call Cabinet, available on 3CX PBX & Gateway devices)
- Call Recording , QA analytics & AI brochure: Atmos Compliant Call Recording as a Service (from Call Cabinet, available on 3CX PBX & Gateway devices)
- DHS Connector application (integrating MAN3000 DHS Telephone Management System)
3CX Value Added Application Brochures
- Windows & MAC soft phones
- Android & IOS apps
- Unified Communications
- Click2Call
- Video Conferencing
- Advanced Contact Center
- CRM integration
Far South 3CX applications Brochures
- 3CX Predictive Dialer
- 3CX Call Back Feature
- 3CX HTML to Audio convertor (for PBX music-on-hold)
- 3CX Agent Survey Application
Legacy Com.X Documentation
Manuals
Quick Start Guides
- All 3CX PBX and Gateway product quick start guides are available online here
3CX Appliance Quick Start Video Guides
- A range of “quick start” video guides for accessing, activating and configuring your Far South 3CX PBX Appliance are available online here
Installation Guides
- Wanderbox “mkII”-installation guide (rev 1.3)
- Wanderbox duo “mkII’-installation guide (rev 1.3)
- Comma-iTA “gen 2” installation guide-1.3
- Com.X10 installation guide-2.0 (“Jet” – generation 2)
- Atmos Complaint Call Recording install guides:
- SIP-Gateway-Configuration-Guide-July2018 (rev 1.2)
System Scoping Documents
- Gateway / PBX scoping document (URS): FSN-Telephony-URS-Nov2018
End User Guides
Type Approval
- ICASA Type Approval Wanderbox
- ICASA Type Approval Com.X5 (& Wanderbox duo)
- ICASA Type Approcal Com.X5W
- ICASA Type Approval Com.X10
- ICASA Type Approval ITA
Historical documentation for legacy “end of life” products
Legacy Quick Start & Installation Documents
- Wanderbox “mkII”-quick start guide (rev 1.5)
- Wanderbox duo “mkII”-quick start guide (rev 1.5)
- Com.X10-quick start guide (rev 1.02)
- Com.X20-quick-start-guide (rev 1.0.1)
- Comma iTA Getting Started Guide (rev 1.0.5)
- PBX-End-User-Guide-Rev1.4
- Com.X-End-User-Guide-rev1.2 (Rev 1.2)
- Wanderbox-installation guide 1.3
- Wanderbox-quick start guide 1.0
- Wanderbox duo-installation guide 1.0
- Wanderbox duo-quick start guide 1.0
- Com X5-quick start guide (Rev 1.3)
- Com.X1 Quick Start Guide
- Com.X1 Installaion Guide
- Com.X2 Quick Start Guide (Rev 1.0.2)
- Com.X2 (4U cabinet) Getting Started Guide (Rev 1.0)
- Com.X10 installation guide (Rev 1.0)
- Comma-iTA installation guide-1.2 (Rev 1.2)
Legacy Installation Guides
Legacy End User Guides
- PBX End User Guide_Rev1.5
- Com.X-yealink-guide(Rev 1.1)
- Com.X Feature Code Reference
- PBX Operator Panel User Guide
- Call Center Analyser User Guide (Rev 1.0.1)
Legacy Administrator Guides
- Com.X-Administrator-Guide-1.5-Release (online)
- Com.X-Administrator-Guide-1.4-Release (Rev 4.0.1)
- Com.X-Administrator-Guide-1.3 Release (Rev 3.0.7)
- Com.X Administrator Guide 1.2 Release (Rev 2.0.4)
- Com.X Administrator Guide 1.1 Release (Rev 1.18.44)
- Com.X Troubleshooting Guide 1.2 Release (Rev 1.2.6)
Service & Support
Welcome to Far South Networks Service and Support page!
Clock the links below for detailed information on each topic:
Product End of Life Policy
Software Revision End of Life Status
The table below presents the EOL status for all FSN S/W revision for Com.X and Wanderbox PBX product lines.
| S/W revision | EOL Notice | EOL Date | Notes |
| Far South 3CX PBX s/w | Active release | ||
| 1.5.x | 26 August 2020 | August 2021 | Maintenance only. 3rd line support with valid SA plan. |
| 1.4.x | 1 Feb 2019 | 31 Jan 2020 | 3rd line support with valid SA plan |
| 1.3.x | 1 Feb 2016 | 31 Jan 2017 | Not supported |
EOL Notice
Far South Networks presents a future EOL software notice for a currently supported S/W revision.
Upon that date, the affected S/W revision is placed in maintenance.
While in maintenance, Far South Networks will:
- Cease all new development (features and functionality) for that S/W release
- Maintain that S/W revision in the Far south online repositories, such that any latent defects are corrected
- Support its channel partners products where they have a valid SA
EOL Date
A S/W revision EOL date is set exactly 1 year (365 days) after EOL notice.
When EOL date expires, Far South Networks will:
- Cease all maintenance of that S/W revision
- Offer no further software release for that S/W revision
- Host only the last s/w release for a S/W revision, while it was in maintenance
CPE Hardware End of Life (EOL) Policy
The EOL status and supported software for all Far South Networks hardware models is presented in the table below.
| Hardware Models | H/W EOL status | S/W support | Available since |
| Wanderbox (“uno” & duo) | Available | Gateway – rev 1.5
3CX PBX |
1 Jan 2019
26 August 2020 |
| Com.X20
|
Available | Gateway – rev 1.5
3CX PBX |
1 Feb 2019
26 August 2020 |
| Com.X10 (2nd gen, Jetway)
Intel N2930 |
Available | Gateway – rev 1.5
3CX PBX |
10 May 2016
26 August 2020 |
| Com.X10 (1st gen, Lanner)
Intel D425/525 |
EOL | 1.4 | N/A |
| Com.X5 | EOL | 1.4 | N/A |
| Com.X2 | EOL | 1.5 | N/A |
| Com.X1 | EOL | 1.3 | N/A |
Com.X5 End of Life Policy
Dates for Com.X5 End of Life
- End of Sale: 1 February 2017 (product is no longer for sale to new customers)
- End of Life: 31 January 2020 (the product is no longer serviceable under warranty)
- End of Support: 31 January 2020 (support for the product is discontinued)
Replacement Product
- Wanderbox replaces X5 Lite (4 channel)
- Wanderbox duo replaces X5 (8 and 16 channel) as of February 2017
Additional information
Technical Notes
Technical Notes
- Atmos Compliant Call Recording Trouble Shooting:
Case Studies
- Gagasi Radio Case Study-Broadcast Solutions integration
- Intel Case Study – Far South Networks heads North
- SABC Call Centre Case Study – VVM Attorneys
- ER24 Case Study – Emergency Services
- Smart Village Case Study – Locally designed telephony platforms prove their worth
- WP Blood Transfusion Service – Connectivity and enhanced telecommunications
Product Reviews
- Far South Networks Com.X vs Mitel MiOffice IP PBX – Product Comparison (2014)
- Com.X plus VIBE – Technology review and benefits
- Comparing Com.X to 3rd party Open Source Implementations
- Far South Networks vs Xorcom – Technology, product comparison (2010)
Developer Wiki
XCT Technical Blog
The blog spot for all Com.X Certified Techncians (XCT) and technical enthusiasts.
Visit for regular technical notes, how-to’s, expert knowledge and other information related to the Com.X and Comma iTA product range.
IP Phone auto-provisioning spreadsheet
Legacy Technical Notes
- How to perform a software upgrade (software assurance) to a PBX or Gateway device
- How to set an announcement e.g a holiday message on a Com.X IP PBX
- How to respond to electricity load shedding – Installing and monitoring UPS’s on a Com.X IP PBX
- How to safely extend PBX services to remote sites using VPN security
- VLAN management of IP Phones
- How to set up Campon Callback
- Com.X and AMI Interoperability guide
- How to implement secure connections between Com.X devices using a VPN
- How to load MP3 files to automatically update Music on Hold Automatic Upload
- How to provision Yealink and Polycom phones from a spreadsheet configuration data
Legacy White Papers
- Call Notification Alert for Wanderbox and Com.X PBX’s (Com.X-Call Info Popup User Manual-1.4)
- How to use a template spreadsheet to configure extensions and SIP handsets
- Use cases for Com.X Router/Firewall installations
- How to use DISA to support Remote Users on the Com.X IP PBX
- Secure CDR and Call Recording retrieval for Com.X and Wanderbox IAG and PBX devices (comx-http-cdr-1.6)
- How to use “Budget Trunks” feature to allocate available monthly call minutes per month to a Com.X PBX
- How to use the “HTTP Dialer” feature to initiate a “click to dial” function from within your CRM web application
- How to initiate outbound calls using MS Outlook or other TAPI compatible applications
